Working in Settings

Settings is where admins configure the account: team access, sending domains, deliverability, shared templates, and signup rules. This guide covers everything you can do there.

Tip

Curious what the Letterhead assistant can help with? See how the assistant works.

Team & account

Invite team members and manage roles. Reset passwords from the login screen. The account menu in the top-right corner shows your own profile photo when you have one set; if you haven’t set a photo, your initials appear instead.

Do Letterhead support staff appear in my team list?

No. When someone from Letterhead steps into your account to help you, they don’t appear in your team list — you see only your own colleagues. Any access Letterhead staff grant themselves is temporary by default, clearing itself once the work is done. This behavior may need to be enabled for your account — contact support. See How Do I Add a Team Member to Letterhead?.

Sending domains & deliverability

Set up and verify a custom sending domain at the organization or channel level, and manage domains inside your company email connection. Recipient Validation verifies new addresses automatically. Set up BIMI to show your logo next to messages in supporting inboxes (Gmail, Apple Mail, Yahoo, and others).

Can I manage sending domains on a company-level Letterhead email connection?

Yes. When you connect Letterhead’s own email delivery as a company-level sending connection, you can add and manage its sending domains directly in the setup: add a domain, see the DKIM/CNAME/DMARC records to publish, re-verify, and remove — and each connection gets its own isolated sending identity. This may need to be enabled for your account — contact support. See Manage sending domains for your company email connection.

Channel & brand

Manage channel information, email sending settings, and integration options from the channel Settings page. Add social profiles — including Bluesky, right alongside X, Instagram, Facebook, LinkedIn, and the rest — to your channel or brand kit, and they show up wherever your social links appear in your newsletters. See Managing Your Channel Settings.

You can also connect a Stripe account from your company integrations settings to bring purchase data into Letterhead — once connected, Stripe purchase events appear in each contact’s activity feed, showing purchase date, amount, and source, so you can see who has bought alongside their email engagement history. See Stripe.

Company-level

Create and share Company-Level Templates across all channels. Manage company-wide promotions.

What can I manage if my company shares Letterhead with other companies?

Companies sharing a Letterhead account get full company settings, all in one place: invite teammates and set their roles, connect and configure integrations, set up how your newsletters send — choosing an email provider and adding a verified sending domain — and find the connection details for the AI assistant. Everything you set stays scoped to your company alone. This may need to be enabled for your account — contact support. See Manage company settings in a shared Letterhead account.

Signup rules

Enable or disable double opt-in at the org level; it’s enforced across the organization’s channels.

What this page doesn’t do

Composing lives in Emails; contact management lives in Audience; connecting external tools lives in Integrations.

Who sees what

Settings is largely org/channel admin territory. If an option isn’t visible, ask your admin — or the assistant, if you have early access.