How to Clear Cache and Cookies

If Letterhead isn’t loading correctly or is behaving unexpectedly, clearing your browser’s cache and cookies often resolves the issue.

Google Chrome (desktop)

1. Open Google Chrome.
2. Access Settings: click the three-dot menu icon in the top-right corner and select Settings.
3. Navigate to Privacy and security in the left-hand menu.
4. Clear browsing data: select Delete browsing data.
5. Choose time range and data types: pick the time range you want to clear, and make sure Cookies and other site data and Cached images and files are selected.
6. Click Delete data to confirm.

Safari (macOS)

1. Open Safari.
2. Access Settings: click Safari in the menu bar and select Settings.
3. Go to the Privacy tab.
4. Click Manage Website Data.
5. Remove All to clear all cookies and website data — or select specific websites (such as tryletterhead.com) and click Remove to delete data just for those sites.

After clearing, reload Letterhead and log in again. Still stuck? Contact support.