Contact Support

There are two ways to reach us: chat with support inside Letterhead, or email the team.

Chat in the app

Open the chat from the Letterhead header and choose Customer Support. Our support assistant Penpal replies right away, and when your question needs a person, a member of our team joins the same conversation — one continuous thread, no starting over.

A few things that make chat the fastest route:

Attach or paste a screenshot directly into the conversation.
Step away freely — you’ll get a notification when we reply, and your past conversations stay available in the chat’s history.

Email us

[email protected]

We respond within one business day, 8:00 a.m.–8:00 p.m. EST, Monday–Friday (excluding holidays). Including your newsletter/account name and any screenshots or steps to reproduce helps us help you faster.

Submit a request

We’ve retired the old ticket form — use the in-app chat or email [email protected] and we’ll take it from there.

Looking to suggest an improvement instead? See How can I request a new feature?

Still can’t find what you need? Contact support.