How Do I Add a Team Member to Letterhead?

Edit in CMS

You can invite colleagues to collaborate in Letterhead from your organization’s Settings. Team management lives at the organization (brand) level — select your organization in the left-hand navigation, open Settings, and go to the Teams tab.

Invite a team member

From the Teams tab, choose Invite Team Member.
Enter the person’s email address.
Assign one of three roles:
- Organization Administrator — full access to all channels and organization-level settings.
- Channel Administrator — access to specific channels only, not organization-level settings.
- Content Contributor — limited access for content creation within assigned channels.
Send the invite.

Your team member receives a welcome email and can follow its login link to join. They’ll need to set a password. Ask them to add [email protected] to their safe senders list so the invitation reaches their inbox.

Remove a team member

From the same Teams tab, you can remove a team member’s access at any time.

About support staff

When Letterhead staff step into your account to help you, they do not appear in your team list — you only ever see your own colleagues. Any access support grants itself is temporary by default and clears automatically once the work is done.

Still can’t find what you need? Contact support.