Understanding the Features and Limits of a Channel Administrator
Channel Administrators have access to everything within the channel(s) they’re assigned to, including newsletters, audience, automations, and settings. However, they cannot access organization-level settings like global reports or adding team members across channels.
When attempting to access the organization, you will receive an error message.
Within the channel, they will see Dashboard, Audience, Newsletters, Reports, and Settings.
What Can They Access?
Channel Administrators can view and manage the following sections within their assigned channel(s):
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Dashboard
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Audience
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Newsletters
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Settings
Dashboard Access
Shows the last 30 days of audience growth for the assigned channel.
Audience Access
Channel Admins can fully manage contacts and audience organization.
Includes access to:
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Audience: Add, delete, and modify contacts; upload/export CSVs
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Segments: Create and manage audience segments
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Tags: Add, edit, or delete tags for better contact organization
Newsletters Access
Full access to newsletter creation, automation, and content curation.
Sections available:
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Newsletters: Create from scratch, use a template, or copy a past edition
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Automations: Set up, edit, activate, or delete newsletter automations
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Curations: Manage the curations library and content blocks for curated sections
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Templates: Create and customize reusable newsletter templates
Channel Settings Access
Channel Admins can configure all channel-level settings (but not org-level settings).
Available Settings tabs:
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General: Update logo, description, time zone, website links, and contact info
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Sending Emails: Choose email provider, configure sender details, set fonts/colors, customize CSS, and control archive visibility
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Integrations: Connect to tools like Stripe and Evvnt, and embed subscribe forms
🛑 Not Included in Channel Admin Access:
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Access to Organization Settings
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Managing other team members
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Viewing org-wide dashboards, audience, or promotions
For more information, please refer to KB Article Account Settings at the channel level
Need Help?
If you're not sure which role to assign or need help managing team permissions, contact our support team at support@tryletterhead.com or submit a request through the Help Center.