You can manage your subscribers from the channel's Audience page.
Accessing the Audience Page
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Click Audience in the left-hand navigation panel.
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Using the Search by keyword field to locate the subscriber.
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You can also narrow your results by using the Status, Tags, and Segments filters before clicking Search.
Viewing or Editing a Subscriber
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Once you’ve found the subscriber, click anywhere on their row to open their profile page.
You can update their status:
Note: If a subscriber is listed with a status of 'Cleaned', you will not see the 'Subscribe' option in the dropdown.
Please have the person resubscribe with a new/different email address.
You can also edit the audience member's tags or profile fields:
Some profile fields may not be pictured here but can be accessed in the subscriber’s profile.
If you click Edit profile, the input fields will be enabled and allow you to enter text. After you have updated all the necessary profile fields, click Save.
Note:
Why can’t I re-subscribe a “Cleaned” email?
“Cleaned” means the address repeatedly bounced and is marked as undeliverable to protect your sender reputation. These addresses are suppressed automatically, and for reliability, re-subscribing them isn’t allowed, you’d need a new, valid email.
Can I bulk edit audience members?
Not directly from the subscriber profile view. Bulk edits (like adding tags or changing status) are only possible through imports or automations, this article doesn't cover those options.
Need Help?
If you're unsure about which role is right for your team or need help configuring admin access, contact us at support@tryletterhead.com or submit a request through the Help Center.