How to Determine Your Tenant Prefix for the Letterhead Browser Extension

This article outlines how to identify the tenant prefix in your Letterhead web app URL so you can successfully sign in to use the browser extension.

Overview

When you install and use the Letterhead browser extension, you’ll be prompted to enter your tenant prefix before signing in. This article explains how to locate your tenant prefix from the Letterhead web app URL.

Determining Your Tenant Prefix

Follow these steps to find your tenant prefix:

1. Open the Letterhead web app: Navigate to Letterhead in your browser and sign in if needed. Once loaded, look at the URL in the address bar.
2. Inspect the URL structure: The tenant prefix is derived from the subdomain (if any) before app.tryletterhead.com. Evaluate which pattern applies

 

Pattern 1: When there's no prefix before “app”:

• The web app URL begins with:https://app.tryletterhead.com/...
• In this case, your tenant prefix is lh1.

Example:

In the example above the tenant prefix = lh1


Pattern 2: When there's a prefix before “app”:

• The web app URL begins with:https://<prefix>.app.tryletterhead.com/...
• In this case, <prefix> is your tenant prefix.

Example 1:

In the example 1 above the tenant prefix = abc

 

Example 2:

In the example 2 above the tenant prefix = xyz

For more information on how to curate articles from the web, please refer to this article.