Company-Level Features
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      2. Company-Level Features

      Company Admin Quick Start Guide

      Welcome! As a Company Admin, you have the highest level of access across your organization. You’ll manage multiple organizations and monitor performance across dashboards. Here’s how to get started:

      What You Can Access:

      • Company Dashboards: Track audience growth, delivery, and engagement across all organizations and channels.
      • Organization-Level Dashboards: View metrics by individual channel or a collection of channels.
      • Company Templates: Create company-level templates and assign them to any organization or channel.
      • Company Automations Errors Table: View and manage all automations across the organization, including error details and status.
      • Settings: Manage org-level branding, sender settings, and integrations.

      ✅ Permissions Hierarchy:

      • Company Admin (full platform access)
          ↳ includes Org Admin
           ↳ includes Channel Admin
            ↳ includes Content Contributor

      What You Can’t Access:

      • You have full access across the platform.

      Get Started:

      1. Open the Company Dashboard to get a high-level overview of performance across all organizations and channels.
      2. In Company Newsletters > Templates, create or edit a template and assign it to the appropriate organizations and channels
      3. Navigate to an Org Dashboard to assess each organization's performance.
      4. Add team members in Settings > Teams at the organization level.
      5. Review and configure Sending Domains at the organization or channel level.
      6. Create a multi-channel promotion under Promotions at the organization level.
      7. Generate insights in Reports at the organization or channel level.
      8. Update Audience Policies in Settings at the organization or channel level.

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      Company-level access is available only on certain Letterhead plans. If your plan includes this feature, you’ll be informed during onboarding.

      Need Help?
      If you have questions or need assistance, please contact our support team at support@tryletterhead.com or log a support ticket through the Help Center!