Company-Level Automations Errors Table

The Automations Errors Table shows you when an automation fails and why. Instead of guessing what went wrong, filter your company’s automations by Error status and review the details in one table.

Where to find it

1. From your Company Dashboard, go to System Monitor → Automations.
2. Use the Status dropdown to filter by Error.

The table lists every automation that has hit a problem. If none have, you’ll see an empty state — “There is nothing here, yet.”

Find one automation

When you already know which automation you’re after — a colleague named it, or you’re working from an alert that does — use the search box above the table rather than scrolling. It looks at four things at once:

• the automation’s title
• the template it sends
• the channel it belongs to
• the automation’s ID

Searching looks across every status, not just Error. That is deliberate: if you go looking for a specific automation and it turns out to be running perfectly, you want to see it rather than an empty table. While you’re searching, the Status filter reads All and a chip above the table says so, and clearing the search puts you back to Error where you started.

Searching by ID

Every automation shows its own ID underneath its title — a short code like k4m2p9xr3q. Click it to copy it.

The ID is worth reaching for when a name isn’t enough: two automations on different channels can share a title, and a template can be renamed, but an ID belongs to exactly one automation and never changes. It’s the detail to paste into a support conversation, or to quote back when Letterhead Support asks which automation you mean. When your search matches an automation by its ID rather than its name, that row’s ID is highlighted so you can see why it came back.

If a search finds nothing at all, the empty state tells you what was checked. For an ID with no match, the usual explanations are that the automation has been deleted, or that it belongs to a different company than the one you’re signed in to.

What each row shows

• Title — the automation’s name, with its ID underneath
• Channel — where the automation belongs
• Status — shows Error if the automation failed to run
• Template — the template the automation uses
• Latest Send — the last successful send
• Next Send — when it’s scheduled to run next

What the error label is telling you

When an automation shows Error, the table also names the reason. The label matters, because some of these need you to restart the automation and others clear up on their own.

Did not finish in time

The automation began putting its newsletter together but didn’t finish, so it was stopped before sending. This usually means that edition was unusually large or slow to assemble, and it often works on the next run.

Open the automation, review it, then turn it back on and set the timing for the next run. If a partly-built draft was saved, you’ll find it alongside your other newsletter drafts, so you can salvage or discard it. If the same automation keeps stopping this way, contact Letterhead Support — an edition that never manages to finish is worth looking at properly rather than restarting over and over.

Email service unavailable

The email service that sends this channel’s newsletters couldn’t be reached, so Letterhead paused every running automation on that connection instead of letting them fail one at a time.

You don’t need to restart these individually. They turn themselves back on once the connection is working again. You’ll have had a separate notification about the connection itself — sort that out, and the automations resume where they left off.

Template missing, Template invalid, or Template deactivated

The automation’s template can no longer be used — it’s been deleted, deactivated, or is not a template this automation can send. Use Select Different Template on the row to choose a working one, then Reactivate.

Unknown reason

Something stopped the automation that we don’t have a more specific explanation for yet. Try reactivating it, and if it stops again, contact Letterhead Support with the automation’s title so we can trace it.

Troubleshooting

If the label above didn’t tell you enough, review the affected automation’s setup — its segment, frequency, draft, and template — to confirm nothing is missing or misconfigured. If you can’t resolve it, contact Letterhead Support with the automation title and error details.

Checking this table regularly catches problems early, before they interrupt your sending schedule. For monitoring an individual automation’s live performance, see Monitor a running automation, and for everything else in the area, Working in Automations.

Prefer to have it done for you?

Penpal can check your automations for errors for you in conversation — try “do any of my automations have errors?” See how Penpal works.