What is the Organization Audience page?

This article provides an overview of our organization audience page, where organization administrators can view their audience members across all their channels.

In the Audience organization level, you can see how many channels each audience member is a part of and their status. There are also different filters that can be used to easily view/modify the audiences.

There are 3 filters that you can use to find your subscribers: 

• The search filter box can be used to search a specific email or name of a subscriber by typing it in the search box and then hitting the Search button.
  
  
  • If the email or name you are searching for is available, then it must show on the list.
  • If the email or name is not available, there will be no details showing up.

• Channels you can filter a specific channel by clicking on the drop-down arrow, then you can see the list of subscribers below.

  

  
  
• Status will allow you to filter the different statuses of the subscribers just click on the drop-down arrow. 
  
  • After you clicked the status that you would like to search, the details will show below. 
    
    
    
    Audience Status Explained
    
    

    Status	What it Means	What You Can Do
    Any status	Includes all contacts regardless of subscription status.	Use to search/filter across the entire audience.
    Cleaned	This contact's email has bounced or failed delivery too many times.	Cannot be emailed; consider removing or updating their address.
    Disengaged	The contact hasn’t interacted (e.g., opened or clicked) in a while.	Avoid over-sending; use for re-engagement or pruning.
    Not Subscribed	This person is in your database but has never opted into marketing messages.	You can’t send them campaigns unless they explicitly subscribe.
    Pending Re-engagement	They’ve been marked inactive and are part of a re-engagement effort.	Useful for sending win-back or interest-check campaigns.
    Pending Confirmation	The contact has signed up but hasn’t confirmed their subscription (e.g., via double opt-in).	You can remind or nudge them to confirm.
    Subscribed	Actively opted-in and eligible to receive messages.	✅ Safe to send newsletters or campaigns to.
    Unsubscribed	The contact opted out of receiving future marketing communications.	Do not email unless they resubscribe.

Channel's table it is the last section of the page showing all channel details like Name, Email, Channel and Status.

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